FB Pixel

Mail-in cell phone repair

Phone Guru is pleased to accept mail-in cell phone repairs for all kinds of issues. We have fast turnaround times and can generally have your device repaired and mailed out on the same day that we get it. We have customers from all over Canada sending us their devices for fast and high-quality repairs.

Risk Free Diagnostic (No Fix, No Fee)

If after diagnostics we determine that your device cannot be fixed you will not be charged for anything.

Fast Turnaround

Most of our mail-in repairs happen on the same day of receipt. We contact you as soon as your device has been repaired and ship it off to you as soon as it’s done.

In order to maintain social distance as requested by the government due to the COVID-19 pandemic, We are offering free shipping labels to customers that want to mail-in their devices for repair. Once the device has been repair you will be able to then pick it up during our reduced hours, or pay $15 for return shipping back to you. Turnaround time for repairs will be 1-2 days after delivery.

This shipping label will be provided to you free of charge. Simply email us at [email protected] and we will send you a label which you can then use to ship your device to us.

There are times when the repair you need isn’t offered by a local third-party repair shop in your area. What do you do then? You can either drive hours to the nearest authorized repair center and pay hundreds of dollars more than you need to, or you can mail your device to us and get it repaired for a fraction of the price and none of the headache.

We receive many devices on a daily basis from all over Canada for all kinds of high-level repairs.  We guarantee a fast turnaround time and are generally able to mail out your device on the same day that we receive it.

Follow these instructions to get started on your mail in repair:

  • Fill out the New Repair form. Please be as descriptive as possible when describing the problem.
  • Follow the instructions on the Pre-repair preparation page.
  • Pack your device securely. We suggest using the secure Canada Post smartphone return mailing box available at any Canada Post location for $3.99.
  • Print out the form that is generated after you finish the form on this page and include it with your shipment.
  • Mail the box to the following address:
Phone Guru Services Ltd
4339 Dunbar Street
Vancouver, BC V6S 2G2
Canada

Please ensure that you adequately insure your shipment. Phone Guru will not be held liable for any damage caused to your device during shipment.

Once we receive your device we will perform an inspection and determine the best course of action for your repair. We will then contact you via your preferred method of communication and go over the repair with you.

Should you accept, we will start the repair and then notify you once it has been completed. A representative will then get in touch with you and process your payment.

Phone Guru accepts Visa, MasterCard & Interac eTransfer as methods of payment.

If you do not include a prepaid return shipping label, we will add an additional $15 for return shipping via Canada Post Xpresspost.

Start Your Mail-in Repair
Do you have any questions about our mail-in repairs?